IT Support SME

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Position: IT Support SME
Location: REMOTE (CST)
Type: Contract

Top Skills Required :
1. 5+ years customer service experience
2. 2+ years of experience in a high volume, fast paced environment for problem-solving capacity
3. 2+ year experience providing Desktop or Deskside support in a large corporate environment
4. 2+ years of experience in technical support (preferably in a help desk) with experience supporting from a level 1 to 2 perspective

The ITSS Mergers and Acquisition team is the bridge between acquired entities and operations support in efforts to understand IT support needs. This team collaborates with multiple internal organizations and acquired entities to coordinate integration efforts.

Primary Responsibilities:
* ITSS Operations Readiness Activities:

• Get the Helpdesk information for the M&A
• Get the base knowledge article published with the M&A IT Helpdesk information
• Create and publish communication for internal ITSS teams with the relevant information including the date when calls may be received, M&A Helpdesk information, and type of calls and products for which calls may be received
• If required update the Internal SharePoint page with the M&A information
• Review end-user communications that partner teams will coordinate to send
• M&A Knowledge: Knowledge creation and construction, knowledge articulation, knowledge access, knowledge use and knowledge revision
• Create and update instructions for M&A users for their first-time and subsequent login to Health Care Company systems including the Intranet site and other HR Transaction sites
• Participate in all integration project meetings as an ITSS M&A SME. Ensure ITSS needs are fulfilled by proper planning, execution and post integration support
• Host support calls during People integration and assist users with their first-time login
• Participate in Machine and Email migration Office hours as ITSS SME and help resolve IT issues
• Report creation: Create reports in ITSM tool(ServiceNow), track issues during integrations, carry out knowledge updates as needed
• Collaborate with other ITSS teams to support users and issue resolution
• Utilize expertise in technical areas pertaining to desktop / laptop, authentication, internal / external websites, network connectivity, user productivity tools / applications, Office 365 products for users' issue resolution

Required Qualifications:

• Bachelor's degree preferred
• 5+ years customer service experience
• 2+ years of experience in a high volume, fast paced environment for problem-solving capacity
• 2+ year experience providing Desktop or Deskside support in a large corporate environment.
• 2+ years of experience in technical support (preferably in a help desk) with experience supporting from a level 1 to 2 perspective.
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• Experience with Outlook as well as other MS Office 365 applications (including Word, Excel and PowerPoint)
• Experience with service ticketing/tracking systems (ServiceNow preferred).
• Experience with a call routing system (VCC or WWE preferred).
• Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred).
• Must be a self-starter and able to work independently while being part of a decentralized team.
• Excellent problem-solving abilities and aptitude to understand and document technical information
• Proven ability to work towards individual and team targets
• Demonstrated successful time management and organizational skills
• Experience working in a diverse team setting with a track record for success
• Ability to create and promote self-service content
• Experience collaboratively working to create knowledge content for high visibility, large project initiatives
• Strong written communication skills

Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

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