DataCentre Engineer

Assist with BMS device (laptop) issuance to RayzeBio (RBO) employees, approximate timing of these support activities will be Aug-Sept. There will be approximately 120 RBO employees in INP.

Resource will need to assist in prepping/setting up and issuing the laptops and help resolve issues.

Image laptops with RTP image and upgrade RAM as needed. Tracking of laptop distributiion and updating tracking spreadsheet. Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests.

Support users with configuration and printer setup. Track any returned laptops.

HCL issue laptop for tech if no BMS ID is created to participate in HyperCare chat and tracking

MSL Support Tasks and Qualifications

Escort vendors to server room and other IT areas

Govern physical access of the data room, supervise/manage all work in the data room.

Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips

Maintain data room documentation and rack elevations.

Ensure vendors are completing tasks according to BMS/ RayzeBio standards. Standards will be provided

Racking and labeling of any server or network hardware in accordance with set standards.

Perform server and network cabling tasks following provided cabling matrix following standards

Perform basic smart hands activities for hosting and network teams

Assist with on site support of network and hosting related incidents and troubleshooting

Attend project meetings as required

Assist with UAT tasks as needed

Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks

Previous experience using Service Now or similar ticketing system would be a plus