Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Data Center Support
Job Details
Job Title : Data Center Support Technician
Location : Dallas, TX. (Onsite)
Duration : 12+ months
The Data Center Tech support is responsible for providing first-level hands n feet support for data center operations, including incident management, hardware monitoring, basic troubleshooting, and hands-on assistance with server, storage, and network equipment.
Note: This job requires to work on weekends (Saturdays and Sundays). workdays would Friday, Saturday, Sunday, Monday and Tuesdays.
Key Responsibilities:
- Ensure the smooth functioning of day-to-day activities within the data center environment.
- Monitor data center infrastructure and environmental conditions (power, temperature, humidity, security system, etc.).
- Perform routine checks and walk thorough on servers, storage, and network devices.
- Assist in sharing network device console, iLO management console, hardware installation, decommissioning, device and rack cabling, and basic maintenance tasks.
- Excellent troubleshooting and problem-solving skills
- Coordinate with technical support team for issue resolution and change implementations.
- Coordinate with Data Center service provider and logging the Remote Hand Support tickets and follow up till closures.
- Maintain accurate data center documentation of equipment, incidents, and procedures.
- Ensure compliance with physical security and access control policies and escort the vendor and visitors to the DC with valid scope.
Required Skills & Qualifications:
- Diploma in computer science, IT, or related field.
- Basic understanding of server hardware, networking, and operating systems.
- Familiarity with ITSM tools and ticketing systems.
- Strong attention to detail and willingness to work in a 24/7 shift environment.
- Good communication and teamwork skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.