Overview
On Site
USD 30.00 per hour
Full Time
Skills
Recruiting
Manufacturing
Research and Development
Call Center
Customer Service
Microsoft Windows
Computer Networking
HVAC
Computer Hardware
Software Engineering
Computer Science
Communication
Conflict Resolution
Problem Solving
Customer Satisfaction
Technical Support
Accountability
Technical Training
Training
Job Details
Date Posted: 07/07/2025
Hiring Organization: Rose International
Position Number: 485091
Industry: Manufacturing
Job Title: Technical Support - R&D
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Onsite
Shift: 8 to 5 A total of 8 working hours with 1 1hour lunch.
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Call Center, Customer Service, Technical Support
Experience Desired: Proficiency with Microsoft Windows operating system and computer networking (2-3 yrs); Experience with HVAC Controls (2-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Required Education:
High School diploma or equivalent
Preferred Education:
Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
Required Knowledge/Skills:
Excellent communication, conflict resolution, and problem-solving skills
High understanding of customer satisfaction and service orientation
Qualifications/Skills/Experience:
Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests
Accountable for support requests related to product information and product problems that are documented
May escalate more difficult support requests to Field Support Engineers
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions
Escalates more complex problems to Field Support Engineers
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbent's role and technical abilities
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485091
Industry: Manufacturing
Job Title: Technical Support - R&D
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Onsite
Shift: 8 to 5 A total of 8 working hours with 1 1hour lunch.
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Call Center, Customer Service, Technical Support
Experience Desired: Proficiency with Microsoft Windows operating system and computer networking (2-3 yrs); Experience with HVAC Controls (2-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Required Education:
High School diploma or equivalent
Preferred Education:
Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
Required Knowledge/Skills:
Excellent communication, conflict resolution, and problem-solving skills
High understanding of customer satisfaction and service orientation
Qualifications/Skills/Experience:
Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests
Accountable for support requests related to product information and product problems that are documented
May escalate more difficult support requests to Field Support Engineers
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions
Escalates more complex problems to Field Support Engineers
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbent's role and technical abilities
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.