IT Service Center Intern

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

AMH's Internship Program provides a comprehensive range of opportunities for professional, leadership, and personal development, supporting interns' career growth. As an intern, you will have the opportunity to connect with peers, participate in Executive-led professional development sessions, and acquire invaluable industry-specific experience. The program provides hands-on experience in the innovative Single Family Rental REIT industry, enabling you to gain a comprehensive understanding of this groundbreaking field. By the end of the program, interns will have gained valuable skills and knowledge that will be beneficial in their future careers.

The IT Service Center Intern will work directly with the IT Service Center Manager to add value to the IT team by assisting the team with their day-to-day tasks.  The primary focus of the internship will be on equipment preparation and tech support for our employees as the end users as well as other tasks as needed. This internship is designed to be both educational and practical.  In this position, the intern will learn how to take skills she or he has acquired in school and apply them in a professional setting.

Interns will work directly with their department’s leadership. Essential functions of the job are listed below. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

IT Service Center Internship Learning Objectives/Task Goals: 

• Prepare hardware for use by the end users. 
• Troubleshoot hardware failures and software errors as they arise. 
• Provide local and remote support with a focus on customer service and quality. 
• Utilize Windows, MacOS, Intune and other programs and software effectively. 
• Implement efficient time-management and communication skills. 
• Procure and track inventory of hardware and software.
• Utilize Jira ticketing system to create, edit and manage daily duties
   

Minimum Education/Skills/Experience/Credentials:

• Currently enrolled Junior or Senior in a university degree program relevant to the department in which they are working, with a 3.0 GPA or greater preferred. 
• Ability to maintain confidentiality of all aspects of job responsibilities.
• Carries out all responsibilities in an honest, ethical, and professional manner.
• Intermediate proficiency in MS Office Suite, including MS Excel.
• Ability to meet tight deadlines and effectively prioritize and juggle multiple concurrent projects. 
• Strong work ethic and a positive attitude; dependable, require minimal supervision. 
• Excellent communication skills, both verbal and written. 
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 
• Demonstrate robust assessment, analytical, critical thinking, and problem-solving skills. 
• Availability to commit to 40 hours per week. 

This is a paid internship, however AMH does not provide housing, relocation, or transportation assistance.

AMH is an equal opportunity employer.

AMH conducts preemployment background screening.

Compensation

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