Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 5 Month(s)
Skills
Virtual Private Network
Data Security
Help Desk
IT Service Management
Laptop
Microsoft Office
Access Control
Attention To Detail
Collaboration
Computer Hardware
Microsoft Outlook
Mobile Applications
Mobile Devices
Network
Remote Desktop
Citrix
Service Desk
ServiceNow
Technical Support
Tier 1
Training
Job Details
Help Desk Analyst 1
Summary
The Help Desk Analyst 1 will provide first-line technical support for internal users, resolving hardware, software, and connectivity issues via phone, remote tools, and in-person. Candidates must be detail-oriented, self-motivated, and capable of handling multiple priorities independently.
Responsibilities
- Provide Tier-1 support for desktops, laptops, mobile devices, MS Office 365, Outlook, VPN, Citrix, and in-house applications.
- Troubleshoot hardware, software, and network connectivity issues.
- Document, track, and resolve incidents in alignment with SLAs using ITSM tools (i.e., ServiceNow).
- Guide users through diagnostic procedures clearly and professionally.
- Follow IT policies and security procedures including access control and data protection.
- Support enterprise and mobile applications and participate in assigned projects.
- Collaborate effectively with both technical and non-technical employees.
Requirements
- Bachelor's degree and 1 year of Service Desk experience, Associate's degree and 2 years of experience, or High school diploma and 2 years of demonstrated Service Desk experience.
- Familiarity with remote desktop tools, ticketing systems, and mobile OSes.
- Ability to work Monday Friday, 8-hour shifts between 6:30 AM 5:00 PM.
- Hybrid schedule: 1 day in office (Topeka), 3 4 days WFH after initial training.
- Participation in a 24/7 on-call rotation (OT eligible).
- Candidates must provide their own parking and live within a 30 45 minute commute.
- Reliable internet connection required for remote work.
- Must type at least 40 WPM with high accuracy.
- Resumes must include full legal name, current location and citizenship status.
- In-person interviews are preferred by the hiring Manager.
Preferred
- Experience with Office 365, Citrix, and ServiceNow
- CompTIA A+ or Network+ certifications.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.