Staff Product Manager, In-Vehicle OTA CX

Job Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.

The Role

As a Staff Product Manager for In-vehicle OTA CX you will lead the strategy, design, and delivery of the in-vehicle user interface and installation experience for over-the-air (OTA) software updates. This role is pivotal in shaping how drivers interact with and perceive software updates, from notification to installation while ensuring a seamless, intuitive, and brand-aligned experience across our vehicle lineup.

You'll collaborate cross-functionally with engineering, design, UX research, quality, and customer support teams to define and deliver experiences that are not only technically robust but also delight users and reinforce trust in our connected vehicle ecosystem.

What You'll Do

• Own the end-to-end product lifecycle for OTA update UI and install flows within the vehicle infotainment system.
• Define product vision, strategy, and roadmap for update-related experiences, balancing user needs, technical constraints, and business goals.
• Lead cross-functional teams to deliver intuitive, safe, and reliable update experiences-from update notifications and scheduling to installation and post-update feedback.
• Partner with UX/UI designers to craft elegant, brand-consistent interfaces that minimize driver distraction and maximize clarity.
• Collaborate with platform and embedded software teams to ensure update mechanisms are performant, secure, and scalable.
• Analyze user behavior, feedback, and telemetry to continuously improve the update experience.
• Serve as the internal expert on OTA update UX, advocating for user-centric design and operational excellence.
• Ensure compliance with safety, regulatory, and privacy standards across all update-related touchpoints.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
• 7+ years of product management experience
• Proven ability to define product strategy and drive cross-functional execution.
• Strong analytical and communication skills; adept at influencing technical and business stakeholders.
• Exceptional relationship-building and stakeholder management skills.
• Experience working with executive leadership and functional teams to drive innovation and adoption.

What will give you a competitive advantage (Preferred Qualifications)

• Master's degree in a relevant field (MBA, Computer Science, AI, or related discipline).
• Background in automotive, manufacturing, or large-scale industrial software environments.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This job may be eligible for relocation benefits.

#LI-RF1

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.