Overview
On Site
USD 18.00 - 20.00 per hour
Full Time
Skills
Adaptability
Tier 1
HATS
Computer Hardware
Network
Laptop
Printers
Mobile Devices
Identity Management
Issue Tracking
Onboarding
Help Desk
Technical Support
Active Directory
Microsoft Office
Conflict Resolution
Problem Solving
Communication
Management
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
We're looking for a motivated and adaptable Computer Support Specialist to join our IT team. This position primarily focuses on Tier 1 helpdesk support, assisting users with a wide range of technical issues. It's an excellent opportunity for someone eager to grow their IT career in a collaborative environment where you'll wear many hats and gain exposure to various technologies and systems.
Key Responsibilities
Provide first-level technical support to end-users via phone, email, and in-person.
Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
Assist with user account management, including password resets and permissions, primarily using Active Directory.
Support and maintain Microsoft 365 applications and services.
Document support requests and resolutions in the ticketing system.
Collaborate with other IT team members to escalate and resolve complex issues.
Participate in onboarding and offboarding processes for employees, including workstation setup and decommissioning.
Qualifications
1+ year of experience in a helpdesk or technical support role.
Familiarity with Active Directory and Microsoft 365 environments.
Strong problem-solving skills and a customer-focused mindset.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A willingness to learn and take on new challenges across different areas of IT.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lynchburg,VA.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're looking for a motivated and adaptable Computer Support Specialist to join our IT team. This position primarily focuses on Tier 1 helpdesk support, assisting users with a wide range of technical issues. It's an excellent opportunity for someone eager to grow their IT career in a collaborative environment where you'll wear many hats and gain exposure to various technologies and systems.
Key Responsibilities
Provide first-level technical support to end-users via phone, email, and in-person.
Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
Assist with user account management, including password resets and permissions, primarily using Active Directory.
Support and maintain Microsoft 365 applications and services.
Document support requests and resolutions in the ticketing system.
Collaborate with other IT team members to escalate and resolve complex issues.
Participate in onboarding and offboarding processes for employees, including workstation setup and decommissioning.
Qualifications
1+ year of experience in a helpdesk or technical support role.
Familiarity with Active Directory and Microsoft 365 environments.
Strong problem-solving skills and a customer-focused mindset.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A willingness to learn and take on new challenges across different areas of IT.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lynchburg,VA.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.