C-15 Softswitch Translation Engineer/Telcom

Join our Professional Services Team and become the go-to Subject Matter Expert (SME) on C15 and DMS10 switch translations, helping transform legacy voice systems into next-gen VoIP solutions. You'll work with cutting-edge technology, high-profile clients, and a collaborative, forward-thinking team that values deep telecom expertise.

What You'll Be Doing:

Customer-Facing Translation Support

• Lead technical meetings with customers to gather CIQ (Customer Information Questionnaire) and database requirements
• Troubleshoot complex issues with C15 softswitches and DMS10 environments, using logs and OMs for real-time diagnostics
• Provide virtual training and mentorship for other engineers on C15 translations

Migration & Feature Activation

• Be a key player in translation migration strategy, helping customers move seamlessly from legacy platforms to the C15
• Perform feature activations and execute real-time switch cutovers
• Monitor system health during cutovers and resolve issues swiftly

Translation Design & Dial Plan Management

• Develop and manage customer-specific dial plans tailored for call routing, screening, billing, and trunking
• Utilize your in-depth knowledge of PSTN hierarchy, call flow, and VoIP protocols to build and support robust telecom infrastructures

Must-Have Skills & Experience:

• 10+ years of experience in Ribbon C15 switch translations
• Strong background in DMS10 and other general telecom switches
• Deep understanding of PSTN, VoIP, call routing, billing, trunking, and screening
• Proven experience in cutover execution and fault isolation
• Skilled in tools such as OMs and log analysis for switch monitoring
• Confident leading technical discussions with customers and internal teams
• Ability to work rotating shifts in a 24x7 environment