Overview
Remote
Depends on Experience
Full Time
10% Travel
Skills
C15
DMS10
PSTN
switch monitoring
translations
switch
telecom
Job Details
Join our Professional Services Team and become the go-to Subject Matter Expert (SME) on C15 and DMS10 switch translations, helping transform legacy voice systems into next-gen VoIP solutions. You'll work with cutting-edge technology, high-profile clients, and a collaborative, forward-thinking team that values deep telecom expertise.
What You'll Be Doing:
Customer-Facing Translation Support
- Lead technical meetings with customers to gather CIQ (Customer Information Questionnaire) and database requirements
- Troubleshoot complex issues with C15 softswitches and DMS10 environments, using logs and OMs for real-time diagnostics
- Provide virtual training and mentorship for other engineers on C15 translations
Migration & Feature Activation
- Be a key player in translation migration strategy, helping customers move seamlessly from legacy platforms to the C15
- Perform feature activations and execute real-time switch cutovers
- Monitor system health during cutovers and resolve issues swiftly
Translation Design & Dial Plan Management
- Develop and manage customer-specific dial plans tailored for call routing, screening, billing, and trunking
- Utilize your in-depth knowledge of PSTN hierarchy, call flow, and VoIP protocols to build and support robust telecom infrastructures
Must-Have Skills & Experience:
- 10+ years of experience in Ribbon C15 switch translations
- Strong background in DMS10 and other general telecom switches
- Deep understanding of PSTN, VoIP, call routing, billing, trunking, and screening
- Proven experience in cutover execution and fault isolation
- Skilled in tools such as OMs and log analysis for switch monitoring
- Confident leading technical discussions with customers and internal teams
- Ability to work rotating shifts in a 24x7 environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.