C-15 Softswitch Translation Engineer/Telcom

Overview

Remote
Depends on Experience
Full Time
10% Travel

Skills

C15
DMS10
PSTN
switch monitoring
translations
switch
telecom

Job Details

Join our Professional Services Team and become the go-to Subject Matter Expert (SME) on C15 and DMS10 switch translations, helping transform legacy voice systems into next-gen VoIP solutions. You'll work with cutting-edge technology, high-profile clients, and a collaborative, forward-thinking team that values deep telecom expertise.

What You'll Be Doing:

Customer-Facing Translation Support

  • Lead technical meetings with customers to gather CIQ (Customer Information Questionnaire) and database requirements
  • Troubleshoot complex issues with C15 softswitches and DMS10 environments, using logs and OMs for real-time diagnostics
  • Provide virtual training and mentorship for other engineers on C15 translations

Migration & Feature Activation

  • Be a key player in translation migration strategy, helping customers move seamlessly from legacy platforms to the C15
  • Perform feature activations and execute real-time switch cutovers
  • Monitor system health during cutovers and resolve issues swiftly

Translation Design & Dial Plan Management

  • Develop and manage customer-specific dial plans tailored for call routing, screening, billing, and trunking
  • Utilize your in-depth knowledge of PSTN hierarchy, call flow, and VoIP protocols to build and support robust telecom infrastructures

Must-Have Skills & Experience:

  • 10+ years of experience in Ribbon C15 switch translations
  • Strong background in DMS10 and other general telecom switches
  • Deep understanding of PSTN, VoIP, call routing, billing, trunking, and screening
  • Proven experience in cutover execution and fault isolation
  • Skilled in tools such as OMs and log analysis for switch monitoring
  • Confident leading technical discussions with customers and internal teams
  • Ability to work rotating shifts in a 24x7 environment
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