Customer Solutions Representative 2

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 5+ mo(s)

Skills

SAP
BILLING
EXCEL

Job Details

Customer Solutions Representative (Remote - PST Hours)

Employment Type: W2 Contract (1-Year, Possible Extension)
Pay Range: $23-$25/hour (based on experience)
Location: Fully Remote - Candidates must reside in AZ, NV, OR, or WA (must be able to work PST hours)

Overview

We re seeking a Customer Solutions Representative to provide clerical and administrative support for billing operations and customer program management. The ideal candidate will be detail-oriented, efficient, and comfortable managing a high volume of customer data and documentation while ensuring program accuracy and compliance.

This role is fully remote but requires working Pacific Standard Time hours.

Key Responsibilities

  • Validate customer account information using SAP and internal program databases.

  • Review incoming applications for accuracy and completeness, including supporting documentation such as model numbers, diagrams, and authorization forms.

  • Identify missing or incorrect information and coordinate with customers or contractors to resolve issues.

  • Issue and track service orders for approved applications, ensuring timely completion of installations.

  • Respond to customer and contractor inquiries regarding application status, eligibility, and scheduling.

  • Maintain professional and empathetic communication when handling escalations or sensitive requests.

  • Collaborate cross-functionally with internal teams (program management, operations, field technicians) to ensure smooth workflow.

  • Assist senior team members with administrative reporting and backlog tracking.

  • Utilize Microsoft Excel to monitor application progress, generate reports, and perform data analysis.

  • Participate in process improvement initiatives and team meetings to enhance operational efficiency.

Required Qualifications

  • Previous experience in billing operations, data validation, or customer program support.

  • Strong proficiency in SAP and Microsoft Office Suite (Excel, Word, Outlook).

  • Excellent written and verbal communication skills.

  • Ability to manage multiple priorities in a fast-paced, detail-driven environment.

  • Proven reliability and accuracy in high-volume clerical tasks.

Preferred Qualifications

  • Experience with MSA application workflows or related systems (e.g., SBP, MAR, PCI).

  • Background in customer generation, interconnection programs, or utility billing processes.

  • Understanding of the service order lifecycle and meter installation coordination.

Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

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