IT Support Lead Help Desk

We are seeking a dedicated IT Support Lead / Systems Analyst to join our IT team in Central New Jersey. In this role, you will provide exceptional technical support to high-profile end users within a dynamic financial services environment while also taking on some system administration tasks (Cloud and onPrem). Your expertise will help maintain our commitment to excellence, ensuring smooth IT operations and cloud-based administrative duties. If you have a passion for technology, leadership experience, and a knack for problem-solving, we'd love to have you on board.

Required Skills -Technical Support

Systems Administration

Microsoft 365

Exchange Online,

OneDrive

SharePoint

Active Directory Administration

user accounts, group management, permissions

strong troubleshooting abilities

Excellent communication skills (oral and written)

Ability to handle escalated technical issues with white-glove service for C-level executives

Job Duties - Incident Resolution & Technical Support -

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.

Handle incidents and requests efficiently, meeting Service Level Agreements (SLAs).

Provide client-facing support for high-profile end users.

Administer user accounts, permissions, and security settings via Active Directory and Exchange Online.

Systems Administration & Cloud Support -

Administer Microsoft 365 environments, including Exchange Online, SharePoint, and OneDrive.

Manage Active Directory for user provisioning, terminations, password resets, and permissions.

Provide support for system and cloud administration tasks, including file migrations to OneDrive.

Use and create PowerShell scripts to modify AD objects

Leadership & Process Improvement -

Act as a technical lead for help desk operations, managing escalations and offering guidance to junior staff.

Assist in the onboarding and offboarding of users, ensuring smooth transitions.

Collaborate with security teams to manage tools such as Symantec, ThreatLocker, and Bit9.

Contribute to knowledge base articles, process documentation, and training materials for internal teams.

Security & Compliance -

Ensure compliance with security protocols, including managing access and permissions in cloud environments.

Job Requirements - Experience

5 to 7 years of experience in technical support, systems administration, or related IT roles.

Expertise in Microsoft 365 administration (Exchange Online, SharePoint, OneDrive).

Proficient with helpdesk/ticketing systems ServiceNow

Advanced troubleshooting for network (VPN, DNS, TCP/IP) and user account management.

Ability to administer Active Directory and support cloud-based IT operations.

Education -

Associates or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.

Soft Skills -

Excellent communication and interpersonal skills.

Organizational abilities and multitasking in a high-volume environment.

Client-facing professionalism, especially with C-level executives.

Certifications:

ITIL Foundation certification for service management practices is a plus.

Experience with cloud identity management systems.

Experience with advanced administration of collaboration tools like Microsoft Teams, especially around user permissions and integrations.

#LI-NB2

• Experience level: Experienced
• Minimum 7 years of experience
• Education: Bachelors preferred but not required

• Helpdesk
• Windows (4 years of experience is preferred)
• Systems Analysis
• Service Now
• Provisioning, Terms, Cloud support exposure

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.