ITSM Consultant

  • Denver, CO
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

ITSM
ITIL

Job Details

Key Responsibilities:

  • Develop and execute a comprehensive ITSM strategy aligned with organizational goals and service delivery objectives.

  • Evaluate, select, and lead the implementation and optimization of ITSM tools, such as ServiceNow.

  • Design and establish robust ITSM processes, including Incident Management, Change Management, Service Request Management, and Configuration Management.

  • Monitor service performance using performance analytics and drive improvements based on data-driven insights.

  • Collaborate across IT and business teams to ensure consistent application of ITSM best practices and process adherence.

  • Drive IT service reporting, continuous improvement initiatives, and stakeholder communication.

Required Qualifications:

  • Minimum 5 years of experience in IT Service Management or a closely related field.

  • Hands-on experience with ITSM platforms such as ServiceNow, including performance analytics and dashboarding.

  • Strong understanding of ITIL frameworks and best practices.

  • ITIL v3 or v4 Foundation certification is mandatory.

  • Excellent analytical, communication, and stakeholder management skills.

Preferred Qualifications:

  • Experience leading enterprise-wide ITSM transformations or tool deployments.

  • Advanced ITIL certifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).

  • Familiarity with Agile or DevOps environments and their integration with ITSM practices.

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