Product Manager || Contract role || Remote

Hello,

My name is Mohammed Tousif, and I am a Recruiter with Russell Tobin. I came across your resume and was hoping to discuss your current employment situation in more detail. I have included a position below that you may be a great fit for.

If you are not looking for an immediate opportunity, I would still love to connect. Also, if you are not interested in the position, please feel free to pass this opportunity along to your friends and colleagues who may be interested.

Job Description:
* Partner with Engineering:
o Attend standups to move stories forward and help with blockers (with guidance from sr pdm)
* User Support: Be the first line of defense to triage tickets / questions
o Answer directly if it's a question about basic functionality
o Answer directly about general product roadmap questions
o Open Jira tickets as needed for servicenow requests
o Discern technical questions and know which tech partner to raise it to
o Direct product questions to sr pdm as needed
* Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets
* Training & Documentation:
o Help with any documentation or maintaining a library and directing people to the right training as needed
o Assist with documenting requirements
* Own a scope of the business (stretch):
o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative)

Thanks!

Mohd Tousif

Senior Associate - COE

- Ext. 0268

420 Lexington Ave, 30th Fl.

New York, NY 10170