ServiceNow ITSM Solutions Architect @Sunnyvale, CA

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 month(s)

Skills

Recruiting
Innovation
FOCUS
Productivity
Optimization
Use Cases
Regulatory Compliance
Workflow
Collaboration
Stakeholder Engagement
IT Service Management
ServiceNow
Artificial Intelligence
Roadmaps
Stakeholder Management
Communication
Change Management
Training

Job Details




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Please find below the job description.

Position: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

Location: Sunnyvale, CA, Hybrid

Type: Contract

Visa:" "The client is not willing to sponsor visas at this time." "

Description:

HM call notes:
The team is looking for an ITSM Solution Architect with strong expertise in ServiceNow.
Candidates must have hands-on experience with ServiceNow ITSM AI and the ability to enable these capabilities for ISI.
Experience with ServiceNow Conversational AI is required; although the team currently uses Moveworks, expertise with ServiceNow Virtual Agent is considered equivalent.
ServiceNow AI features are mandatory, including tools such as Now Assist and Virtual Agent.
Must have deep, end-to-end ServiceNow experience, especially around AI-driven capabilities.
This is an individual contributor role but requires the ability to lead development teams.

Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that enhances employee experience and productivity.

Key Responsibilities Maximize Moveworks & AI Value
  • Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
  • Drive adoption and optimization of conversational AI features to improve employee experience and deflection rates.
  • Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
  • Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
  • Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
  • Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
  • Design and solution advanced fulfiller-side capabilities, leveraging Predictive Intelligence and Now Assist.
  • Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
  • Architect scoped apps for custom workflows where required.
  • Conduct POCs, demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
  • Partner with other solution architects to define end-to-end enterprise solutions.
  • Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications
  • 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
  • Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
  • Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
  • Experience in platform upgrades, feature roadmaps, and adoption planning.
  • Strong stakeholder management, communication, and change management skills.
    Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams

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Why Work with us ?

TekIntegral is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued.

We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.