Java Application Support Lead AWS

Required Skills & Qualifications:

Note - it`s a remote job

• Experience:

o L1 & L2 Support: Minimum of 10+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).

o Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.

o Strong grounding in ITIL practices Incident, Problem, Change, and Request Management.

• Technical Expertise:

o Deep understanding of cloud-native application support in AWS.

o Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).

o Strong troubleshooting and RCA skills, especially in production environments.

o Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.

o Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.

o Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.

• Problem-Solving & Troubleshooting:

o Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.

o Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.

Soft Skills:

• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
• Attention to detail and a proactive approach to identifying and solving problems.
• A strong sense of ownership and accountability for the stability and reliability of production systems.

Shift Requirement:

• This position requires the flexibility to work in rotating shifts to ensure 24/7 support

coverage, including nights, weekends, and holidays as required