Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
LATAM
Business Systems
Software Design
Use Cases
Management
Data Security
Data Loss Prevention
Access Control
Privacy
Information Security
Test Plans
Return On Investment
Continuous Improvement
Documentation
Acceptance Testing
Stakeholder Engagement
Training
Cloud Computing
Solution Management
Application Lifecycle Management
Microsoft Office
API
Prompt Engineering
Conflict Resolution
Problem Solving
Communication
Stakeholder Management
Orchestration
.NET
TypeScript
FX
Microsoft Power BI
Analytics
Financial Services
Health Care
Public Sector
Microsoft
Profit And Loss
Microsoft Azure
Artificial Intelligence
Ideation
Regulatory Compliance
DLP
Auditing
Productivity
Cost Reduction
Job Details
Copilot Studio SME
Canada/LATAM
Remote
Role Overview
We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions.
Key Responsibilities
Development and Configuration
Quality and Operations
Stakeholder Engagement
Qualifications Required
Preferred
Success Metrics
Canada/LATAM
Remote
Role Overview
We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions.
Key Responsibilities
- Solution Design
- Translate business use cases into conversational agent designs, user journeys, and measurable outcomes.
- Define agent intents, topics, prompts, guardrails, and content grounding strategies.
- Architect solutions using Copilot Studio with appropriate connectors, actions, and Power Platform components.
Development and Configuration
- Build copilots/agents in Copilot Studio, including topics, actions, plugins, orchestration, and generative answers.
- Implement integrations via Power Automate flows, Power Apps components, Dataverse, and Microsoft Graph/first-party connectors.
- Create and manage data connections, environment variables, and solution packages for ALM.
- Data, Security, and Governance
- Configure data loss prevention (DLP) policies, environment strategies (Dev/Test/Prod), role-based access control, and audit logging.
- Apply responsible AI practices: prompt design, grounding, retrieval augmentation, safety filters, and compliance with data privacy standards.
- Partner with InfoSec to ensure adherence to enterprise security, data residency, and regulatory requirements.
Quality and Operations
- Establish test plans, telemetry, and analytics to measure adoption, accuracy, containment, and ROI.
- Perform prompt tuning, topic refinement, and continuous improvement based on user feedback and analytics.
- Contribute to documentation, runbooks, and knowledge articles; support UAT and production release cycles.
Stakeholder Engagement
- Work with product owners, SMEs, and engineering to prioritize backlogs and deliver iterative releases.
- Conduct demos, training, and enablement for business users and citizen developers.
- Provide technical guidance on platform best practices and patterns.
Qualifications Required
- Hands-on experience building solutions with Microsoft Copilot Studio (formerly Power Virtual Agents) or comparable conversational AI platforms.
- Strong Power Platform skills: Power Automate (cloud flows), Power Apps (Canvas/Model-driven), Dataverse, solution management/ALM.
- Proficiency with Microsoft 365 and Azure ecosystem: Microsoft Graph, Azure AD/Entra ID, API permissions/consent, Azure Functions/Logic Apps (nice to have).
- Solid understanding of prompt engineering, retrieval/grounding, and responsible AI concepts.
- Experience integrating with enterprise systems via connectors, REST APIs, webhooks, and custom connectors.
- Familiarity with environment strategy, DLP, security roles, and governance in Power Platform.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred
- Experience with complex agent orchestration, tool calling/actions, and multi-turn conversational design.
- Background in .NET/TypeScript/Power Fx; ability to build custom connectors and lightweight services.
- Knowledge of analytics/telemetry: Power BI, Application Insights, Copilot Studio analytics.
- Experience in regulated industries (financial services, healthcare, public sector) and associated compliance controls.
- Certifications: Microsoft Power Platform Developer (PL-400), Functional Consultant (PL-200), Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102) or equivalent.
Success Metrics
- Time-to-value: cycle time from ideation to pilot/production.
- Adoption and containment rate; user satisfaction (CSAT).
- Accuracy and safety: grounded responses, reduced escalations.
- Operational reliability: uptime, latency, and incident rates.
- Governance compliance: DLP adherence, audit readiness, and secure data handling.
- Business impact: productivity gains, cost savings, and measurable outcomes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.