Billing Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Billing Analyst in Columbus, OH.

Summary:
The Billing Analyst is responsible for billing operations, analysis and customer service for large accounts. The Analyst will liaise with utilities and customers (internal and external) to resolve routine and complex billing questions and requests to ensure on time accurate billing.

Duties Include:
* Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities
* Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings
* Identify billing discrepancies and determine root cause of the issue
* Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors
* Create manual invoices at a detailed customer level ensuring data integrity
* Review, analyze and resolve unbilled cycles
* Communicate and maintain relationships with utilities to troubleshoot issues and verify data
* Work with IT to improve system-driven automation
* Responsible for accurately updating and generating reports, analyzing and drawing appropriate conclusions
* Comprehend and interpret EDI
* Ensure SOX Compliance and participate in monthly close process
* Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants
* Ensure high degree of customer service for both internal and external customers.
* Ensure processes and training materials are documented and regularly maintained

REQUIREMENTS:
* Advanced Excel and/or Microsoft Access skills to support data analysis
* Technical understanding of information systems
* Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees
* Ability to interact with all levels of the organization
* Solid analytical and problem-solving skills
* Energy background/Energy billing experience ideal
* Ability to prioritize, plan proactively, manage conflicting priorities and multi-task effectively
* Superior attention to detail and conscientious attitude relating to quality of work
* Ability to work independently (with little instruction/supervision)
* Effective problem-solving skills: ability to identify alternatives and develop unique solutions
* Takes initiative; Proactive approach; asks questions to ensure understanding/clarity
* Comfortable with change, uncertainty, and in-development conditions
* Resilient under stress and dealing with multiple demands
* Excellent communication skills written, spoken, listening with ability to explain and interpret issues clearly

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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