Systems Operations Project Manager

Fully on-site in:
Menlo Park, California
New York, New York
Seattle, Washington

Job Description:

• Systems Operations Project Manager
• GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Client's Global Operations Team.
• Client is seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners.
• A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.

Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
• Present and explain proposals, reports and findings to clients.
• Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
• Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
• Identify opportunities in existing processes to streamline, optimize, and standardize processes
• Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
• Effectively managing, developing, and training the larger team on new processes.
• Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
• Conducting, analyzing, and sharing results from service and operation performance reviews.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Minimum Qualifications:

• 8 plus years of experience in operations for a tech company, consulting, operations or similar roles
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Strong ability to work independently and manage one's time.
• Strong leadership and mentoring skills necessary to provide support and constructive feedback
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
• Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
• Strong ability to interpret and translate operational requirements into technical needs
• Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
• Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred

Education/Experience:

• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.

• Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records.
• Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
• These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Pay Range: $80/hr ++
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

#LI-AP3