Salesforce Administrator

Genesis10 is seeking a Salesforce Administrator. This is a 12-month, HYBRID contract role (at least one day per week onsite), with a financial company in Milwaukee, WI.

Responsibilities:

• Primarily focus on support, lifecycle and tech debt work for the team.
• Serve as subject matter expert and administrator of custom Salesforce Sales Cloud platform for our Global Investment Banking instance.
• Create and maintain technical documentation for the web and application environments, including network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures.
• Coordinate the rollout of enhancements to the production environment, which includes coordination of all IT areas involved in the rollout.
• Supply Service Desk Technicians documentation and procedures for resolving common or recurring problems.
• Open, manage and resolve application issues with external application vendors.
• Oversee the feature request and support backlog.
• Review and understand general organization drivers and context for development projects and assist in defining required features and mapping Salesforce features to business processes.
• Support new releases and bug fixes as they relate to the project management of the platform,
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex 'how to' questions.
• Assist the business to understand the effort, risk, and impact of making changes to the Salesforce system
• Evangelize and drive user adoption across the business to ensure successful use to drive business results.
• Create and maintain training materials and user documentation as business and processes evolve.

Requirements:

• Bachelor of Science degree in Computer Science, MIS, or Business Administration. (or comparable experience)
• Salesforce Certified Administrator and/or Platform App Builder certification highly recommended
• 4-6 years declarative configuration and administration experience working with Salesforce Sales Cloud.
• Diverse Salesforce product knowledge and proven technical expertise. Versed in Salesforce Sales Cloud, Communities and/or Salesforce Marketing Cloud.
• Strong understanding of trade-offs between declarative and programmatic solutions
• Strong understanding of data management, data administration, and data modeling experience
• Strong communication skills with a great team player mentality.
• Comfortable working with developers to read and understand Apex, VisualForce, JavaScript, Lightning Web Components use cases and other languages regularly used within the Salesforce platform is a plus but not required.
• Experience creating reports and dashboards on the Salesforce platform.
• Focused and driven with superb problem-solving attributes.
• Experience with technical, user documentation, and training is a plus.
• Agile Methodology experience highly preferred (Kanban, User Stories, Sizing, Retro, etc.)
• Business analysis experience with ability to translate technical information to a non-technical audience.
• Exceptional organizational skills with the ability to prioritize multiple projects.
• Understanding of change management methodologies is a plus.

Preferred Experience:

• Salesforce Certified Administrator certification
• Platform App Builder certification
• Salesforce Platform Developer I certification

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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