Overview
Skills
Job Details
Location - US (Remote) is fine with the below condition.
(Waltham - required travel at client location for 1-2 days in a month on their own expense)
Job Title: ServiceNow Solution Architect Foundation Data & CSDM
Location: US Remote
Experience: 10+ years ServiceNow (with at least 5+ years as Technical Architect)
Job Summary:
We are seeking an experienced ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform. The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.
Key Responsibilities:
- Define and govern the ServiceNow Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).
- Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, SecOps, and other modules.
- Act as a key advisor for CMDB health, data integrity, and CI class modeling based on CSDM best practices.
- Collaborate with ServiceNow product owners and stakeholders to define data ownership, lifecycle, and integration strategies.
- Review, evaluate, and recommend improvements to existing ServiceNow architecture, focusing on data model alignment.
- Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.
- Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.
- Establish governance models for data ownership, stewardship, and compliance.
- Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.
- Stay current with ServiceNow releases and CSDM roadmap updates, and drive adoption of new capabilities.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
- 10+ years of ServiceNow experience, including at least 5+ years in a Technical Architect role.
- Deep knowledge of ServiceNow CSDM, CMDB, and Foundation Data constructs.
- Experience implementing and governing Foundation Data across large enterprise environments.
- Proficient with ServiceNow modules such as ITSM, ITOM, APM, and SAM.
- Strong understanding of data modeling, relational data concepts, and service mapping.
- Hands-on experience with Discovery, IntegrationHub, MID Servers, and 3rd-party integrations.
- Familiarity with frameworks like ITIL, TOGAF, and COBIT.
- Excellent stakeholder communication, documentation, and presentation skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) CSM, ITSM, or CMDB
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CSDM and CMDB Health certifications or trainings
- Experience with Performance Analytics and/or Reporting tools