ServiceNow Solution Architect

Overview

Remote
$65 - $70
Contract - W2
Contract - 36 month(s)
25% Travel

Skills

Data Model
Documentation
Best Practices
Enterprise Architecture
Governance
Data Quality
servicenow
Data Modeling
Data Integrity
Reporting Tools
Data Sources
APM
Presentation Skills
ITIL
Cobit
CAD

Job Details

Location - US (Remote) is fine with the below condition.
(Waltham - required travel at client location for 1-2 days in a month on their own expense)

Job Title: ServiceNow Solution Architect Foundation Data & CSDM

Location: US Remote

Experience: 10+ years ServiceNow (with at least 5+ years as Technical Architect)

Job Summary:

We are seeking an experienced ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform. The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.

Key Responsibilities:

  • Define and govern the ServiceNow Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).
  • Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, SecOps, and other modules.
  • Act as a key advisor for CMDB health, data integrity, and CI class modeling based on CSDM best practices.
  • Collaborate with ServiceNow product owners and stakeholders to define data ownership, lifecycle, and integration strategies.
  • Review, evaluate, and recommend improvements to existing ServiceNow architecture, focusing on data model alignment.
  • Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.
  • Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.
  • Establish governance models for data ownership, stewardship, and compliance.
  • Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.
  • Stay current with ServiceNow releases and CSDM roadmap updates, and drive adoption of new capabilities.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
  • 10+ years of ServiceNow experience, including at least 5+ years in a Technical Architect role.
  • Deep knowledge of ServiceNow CSDM, CMDB, and Foundation Data constructs.
  • Experience implementing and governing Foundation Data across large enterprise environments.
  • Proficient with ServiceNow modules such as ITSM, ITOM, APM, and SAM.
  • Strong understanding of data modeling, relational data concepts, and service mapping.
  • Hands-on experience with Discovery, IntegrationHub, MID Servers, and 3rd-party integrations.
  • Familiarity with frameworks like ITIL, TOGAF, and COBIT.
  • Excellent stakeholder communication, documentation, and presentation skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) CSM, ITSM, or CMDB
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow CSDM and CMDB Health certifications or trainings
  • Experience with Performance Analytics and/or Reporting tools
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