Associate Systems Administrator

Job#: 2080969

Job Description:

We are looking for a proactive and tech-savvy Associate Systems Administrator to join our IT team. This role focuses on supporting and managing end-user device solutions, assisting in maintaining IT systems, and delivering responsive technical support across the organization. Ideal for entry level candidates or junior professionals eager to grow in systems administration and device lifecycle management.

This is a remote position; however, the candidate must reside within commuting distance of our headquarters in Newport News, VA. The team is required to provide rotational onsite support every 7-10 weeks.

Duties and Responsibilities:

• Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
• Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
• Support device security compliance, encryption, and access controls.
• Monitor and respond to support tickets, documenting issues and resolutions accurately.
• Manage user accounts, groups, and permissions through Active Directory and Office 365.
• Troubleshoot device connectivity, software, and hardware issues.
• Maintain inventory records for hardware and software assets.
• Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
• Assist with system backups and routine maintenance schedules.

Qualifications and Requirements:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience.
• Solid understanding of Windows and macOS environments.
• Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
• Basic knowledge of networking (Wi-Fi, VPN, DNS, DHCP).
• Understanding of security best practices for end-user devices.
• Excellent problem-solving and communication skills (written and verbal).
• Willingness to learn new tools and adapt to evolving technologies.

Preferred (Not Required):

• Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
• Exposure to scripting (PowerShell, Bash) for automation tasks.
• Familiarity with ITIL practices or Help Desk workflows.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.