Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
servicenow
architecture
ITSM
FSM
field service management
FSP
workflows
flow designer
javascript
jquery
development
Job Details
One of our Global Partners in aircraft manufacturing is looking for an experienced Sr. ServiceNow Developer with an architectural background to take on a pivotal role in both solution development and integration strategies. This individual will be responsible for designing and delivering features on the ServiceNow platform, while acting as the Subject Matter Expert for all ServiceNow needs. This is an exciting opportunity for someone to make an impact at a Fortune 50 company, contributing to high-visibility projects that shape the future of their ServiceNow platform! Apply today to connect with our team for more details.
REQUIREMENTS:
- 8+ years hand-on ServiceNow development experience with an architectural background.
- Familiarity with architectural design and platform best practices.
- Proven experience implementing and customizing the Field Service Management (FSM) modules such as work orders, scheduling, dispatching and support for mobile field ops.
- Experience designing scalable ITSM workflows, including incident, problem change, and request management processes.
- 5+ years JavaScript, jQuery, protype and Jelly scripting experience in ServiceNow
- Strong experience with web technologies including API's / CSS / XML / HTML / Webservices.
- Hands-on experience with Flow Designer
- Certified ServiceNow Administrator
PREFERRED SKILLS:
- ServiceNow Developer Certification.
- ServiceNow Consumer Service Portal (CSP) module exposure.
RESPONSIBILITIES:
- Write user stories and develop solutions for telecommunications advisories used by airline customers.
- Design and implement scalable ITSM ticketing workflows, including incident, problem, change, and request modules within ServiceNow.
- Lead configuration and deployment of the ServiceNow FSM module, including work order creation, scheduling, dispatching, and support for mobile field operations.
- Collaborate with cross-functional teams (IT, field ops, customer support, and business stakeholders) to gather requirements and translate them into effective ServiceNow solutions.
- Develop custom ServiceNow components including applications, UI policies, business rules, and REST/SOAP integrations to optimize ticketing and FSM processes.
- Provide architectural guidance and apply platform best practices to ensure high performance, security, and scalability across ServiceNow solutions.
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