Oracle Fusion SaaS - SCM Functional 80 / Techno 20)

Job Description -
Oracle Fusion SaaS - SCM Functional 80 / Techno 20)
Location: REMOTE
Length: 12 months
Start: ASAP
Interview: Video

Position Overview:
Position is for a Techno-functional Support Professional, preferably with implementation background in SAAS SCM Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Responsibilities:
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Education & Experience:
Bachelors/Masters in Computer Science, Engineering or equivalent preferred. Other qualifications with adequate experience may be considered.

Functional/Technical Knowledge & Skills:
Must have good understanding of the following SAAS Supply Chain Management 12.1.3 capabilities.

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

Strong Supply Chain business processes knowledge and concepts.
Implementation/Support experience on EBS SCM Modules like Inventory, Purchasing, Sourcing, Iprocurement, isourcing, Order Management, Warehouse management and Cost Management
Must have hands on experience minimum in any of the following 5 modules - EBS SCM Modules like Inventory, Purchasing, Sourcing, Iprocurement, isourcing, Order Management, Warehouse management and Cost Management.
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle EBS SCM.
Technically Strong with Expert Skills in SQL, PLSQL, Java, OAF, Reports
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle SCM.
Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis
Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.