Lead ServiceNow Solution Architect

Indotronix is seeking a Lead ServiceNow Solution Architect in Pittsburgh, PA, and multiple client tech hubs with our direct client

Position Title: Lead ServiceNow Solution Architect

Position Location: Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX, Phoenix, AZ, Miamisburg, OH, Philadelphia, PA, Jacksonville, FL, and Rock Mount, NC

Ability to work remote: Hybrid 3 days in office, 2 remote

RTO in 2026 will be 5 days in the office.

Acceptable time zone(s): EST CST, MT

Days of the week: Mon Fri, 40 hours

Working Hours (Flexible): 8:00 AM 5:00 PM EST

OT: No -Occasional o/t will be required in support of releases

Duration: Contract to hire

Job Summary:

We re seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise.

This role will architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM

Key Responsibilities:

CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization.

Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM.

Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics.

Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates.

Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance.

Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams

Required Qualifications:

10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale.

Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM.

Expertise in Service Mapping, Discovery, CI class modeling, and quality automation.

Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance

Preferred Certifications:

ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery).

CAD (Certified Application Developer); ITIL v4 Foundation

Interview Process:

1st Round 2-3 person panel 30 minutes

2nd Round 2-3 person panel 30 minutes

Indotronix Commitment: A Safe and Inclusive Workplace" Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.