Desktop Technician - Field Service Tech II

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Job Details

Join our team as a Desktop Technician, where you will provide essential support in hardware and software installation, ensuring smooth operations for computer users. This role offers a dynamic environment to enhance your technical skills and contribute to impactful projects.

Responsibilities

  • Assist users by installing and configuring hardware and software to meet their computing needs.
  • Upgrade systems to Windows 11 and deploy new machines as replacements.
  • Diagnose and troubleshoot computer system issues, collaborating with vendors when necessary.
  • Conduct diagnostic reviews and generate error reports to identify and resolve problems.
  • Support computer-related projects and policy implementations within the assigned area.
  • Research and recommend hardware and software solutions, assisting users with purchasing decisions.
  • Manage new computer configurations and oversee workstation upgrades and replacements.
  • Participate in deploying new software platforms and track user requests, ensuring resolution and case closure.

Skills

  • Proficiency in M365 / O365 migrations is essential.
  • Solid understanding of computer hardware, software, and related terminology.
  • Basic problem-solving capabilities with strong communication and organizational skills.

Preferred Skills

  • Familiarity with the ServiceNow Ticketing system is advantageous.
  • Knowledge of Palo Alto VPN application in the context of desktop support is beneficial.
 

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds to apply and join our team.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $8 - $25 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Horizontal Talent