Senior Pega Developer

Job Title: Senior Pega Decisioning (CDH Customer Decisioning Hub) Developer
Location: Irving, TX (On-site 3 days a week)

Job Description:

We are seeking a Senior Pega Decisioning Developer with deep expertise in Pega Customer Decision Hub (CDH) to join our team in Dallas, TX. The ideal candidate will bring a minimum of 10 years of hands-on Pega development experience with a strong background in Telecom domain and a solid understanding of Personalization and Next Best Action (NBA) strategies using Pega.

Key Responsibilities:

• Design and implement solutions using Pega CDH to drive intelligent customer engagement.
• Develop and configure Next Best Action strategies, arbitration, and engagement policies.
• Work closely with business stakeholders to personalize customer journeys and decisioning logic.
• Collaborate with cross-functional teams in an Agile environment to deliver Telecom-focused CDH solutions.
• Ensure performance, scalability, and compliance of Pega applications.
• Guide and mentor junior developers and perform code reviews.

Required Qualifications:

• Minimum 10 years of hands-on experience in Pega Decisioning/CDH development.
• Minimum 5 years of Telecom industry experience implementing Pega CDH use cases.
• Strong knowledge of Pega Personalization, NBA, Customer Strategies, and Data Flows.
• Experience with Interaction History, Decision Strategies, and Real-Time Containers.
• Relevant Pega certifications, especially in CDH (e.g., Pega Certified Decisioning Consultant).
• Excellent communication and stakeholder interaction skills.

Work Environment:

• Must be available to work onsite in Dallas office 3 days per week.