Overview
Skills
Job Details
Only local candidates!
No 3rd party agencies! Direct W2 contractors only!
This contract position, based in Genentech's Hillsboro, Oregon facility, provides the opportunity to
have a key role in a highly automated pharmaceutical drug substance facility. The site employs
highly integrated computer control systems to manage plant operations and manufacturing data.
The candidate will report to the local IT OT organization, an organization that is currently undergoing
a transformation towards digitalization, advancing fundamental elements to meet future needs, such
as standardizing and leveraging new technologies.
The IT OT Team in Hillsboro is supporting Hillsboro Technical Operations (HTO) which is the
commercial Make Assess and Release (MAR) and launch site for North America and Hillsboro
Individualized and Cell Therapies (HIT) which is transitioning into a multi-product facility for
development, clinical and commercial supply capabilities for individualized and cell therapies.
What you ll be working on:
Providing Technical support for Genentech staff in the GxP and Non-GxP Laboratory Instruments
and related peripherals. Skilled at providing end user support in a complex, 24x7 environment. Must
be able to communicate effectively with technical and non-technical customers. Contributes to
producing end user documentation and training materials. Broad familiarity with information
technology, both hardware and software. May assist in designing information technology processes,
procedures and systems in alignment with Roche / Genentech s business needs.
This include activities like:
Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro
Individualized & Cell Therapies (HIT)
Troubleshoot multiple computer platforms: Windows, Macintosh, Linux and Mobility devices.
Support multiple enterprise and department applications including: e-mail,
calendar/scheduling, word processing, spreadsheet, presentation, working knowledge of
Office Suites for PC, Internet browsers.
Support computers within the GMP areas, including shop floor and labs.
Provide support for basic network configurations: LAN, WAN, wireless, VPN.
Install and upgrade software and operating systems.
Troubleshoot networked and local printers. Identify and resolve hardware and software
application conflicts.
Perform upgrades to hardware and arrange for hardware repairs when necessary.
Open and close service requests, as well as manage the assignment, tracking, and
completion of requests.
Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that
resolutions are consistent with standards and do not introduce additional conflicts.
Document resolutions, workarounds, and frequently asked questions for problems and
service requests.
Execute the delivery of services per Service Level Agreements to customers in support of a
24x7 mission critical environment.
Manage user accounts, access rights, devices and print queues. Provide security
management/administration.
Keep current documentation on systems, such as hardware and software manuals, system
site guides, change control, license agreements, and service contracts.
Create and maintain detailed documentation records including ticket notes, GMP Installation
protocol executions, convenience records, etc..
Maintain ALCOA+ records of actions performed relative to GMP Systems.
Perform data Backups, apply GPOs
Implement systems and software in a way that balances security and functionality.
Familiar with system security administration processes and controls.
Skills required:
BS degree in Computer Science desirable
4 to 6 years experience providing onsite and/or remote technical support to end users in PC environments with emphasis on Windows OS and hardware.
Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
Outstanding customer service and interpersonal skills.
Ability to work in a team environment
Technical skills
Very good knowledge about local manufacturing and automation systems in use
Solid knowledge on IT infrastructure and service deployment model within Roche
Must possess an in-depth knowledge of PC software and hardware for desktop, and laptop.
Experience supporting mission-critical production systems in an enterprise environment.
Experience in support of applications within FDA-regulated (GxP) environments.
Strong analytical skills for effective troubleshooting and problem solving