Field Network Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT Data's client is currently seeking a L2 Network Field Services Engineer to join their team in Los Angeles, California (US-CA), United States (US).

Job Description: We are seeking a skilled and motivated Field Services L2 Network Engineer to join our team. The ideal candidate will have experience in service delivery, field services, and dispatch roles, with a strong focus on hands-on tasks and technical expertise. The role involves working with various network technologies and tools.

Must reside close to a major airport in the Greater Los Angeles area since this role will require 50-75% Travel in the Southern California region.

Key Responsibilities:

• Perform rack and stack of network devices, servers, and firewalls.
• Ability to cable devices including working with copper, fiber (single and multi-mode), and SFPs. Ability to work with patch panels, port maps, and cabling best practices.
• Install, terminate, and test Ethernet and fiber optic cables.
• Perform cable management to ensure organized and efficient cabling infrastructure.
• Troubleshoot and resolve connectivity issues related to cabling.
• Upgrade OS versions on network devices from vendors such as Cisco, Meraki, Aruba, Juniper, Palo Alto, and Fortinet.
• Apply network configurations to devices from various vendors.
• Gain console access to network devices for configuration and troubleshooting.
• Troubleshoot and resolve network connectivity issues, ensuring minimal downtime and optimal performance.
• Work with common network protocols and tools to diagnose and resolve network issues, including BGP, OSPF, EIGRP, spanning tree, VLANs, and QoS.
• Respond to escalated client requests and escalate unresolved, or complex problems, to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Take ownership of assigned work and issues that may arise.
• Perform any other related tasks as required.
• Collaborate with client IT teams, onsite and remotely to implement network changes and upgrades.
• Create, maintain, and update network documentation, including diagrams, configurations, and procedures.
• Assist in the design and implementation of network projects and initiatives.
• Ability to travel 50-75% required. Must live near a major airport.
• Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.
• Must be able and willing to work at heights up to 12 feet using ladders and/or up to 40 feet with scissor lifts, as needed.
• This position may require working in various environments, including data centers, office buildings, and construction sites.
• Stay current with industry trends and advancements in network technologies.

Knowledge and Experience:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Experience conducting LAN and network surveys
• Client-focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Strong knowledge of network protocols, routing, and switching.
• Experience with cable testing tools and equipment.
• Experience with network monitoring and troubleshooting tools.
• Familiarity with network security principles and best practices.
• Familiarity with network devices and their connectivity requirements.
• Ability to read and interpret network diagrams and schematics.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience conducting wireless surveys a plus, not required.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Cisco Dev Net certification preferred, not required.
• Minimum of 3+ years of experience in network engineering, with a focus on field services and dispatch roles preferred.
• Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
• Existing Scissor Lift and Fall certifications preferred. Willingness to obtain and hold certifications, at NTT expense, is required.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $40-$45/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.



About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.