Desktop Support Engineer

  • New York, NY
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$20 - $25
Contract - W2
Contract - 6 Month(s)

Skills

Ivanti
Mac/PC
Active Directory
Computer Hardware
Root Cause Analysis
Laptop
Audiovisual
Jamf

Job Details

Responsibilities

Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a

primary focus on security of these devices.

Responsible for enterprise Mac/PC client hardware / software standards and strategy.

Support client OS, application, mobile, virus, and hardware issues for users.

Lead and assist with root cause analysis as it relates to Mac/PC computers and all

peripheral devices as well as open tickets for end users.

Interact with IT vendors and management to ensure solutions are being provided for all

escalating tickets.

Independently resolve complex, break/fix issues in person or via telephone.

Be available as needed and provide White Glove technical support to onsite and remote

C-Level Executives as well as setting up AV Conference Room Calls.

Write, maintain, and implement systems documentation for project/incident responses and

recurring issues.

Work on projects the CS Team will be driving including Laptop Refresh, Asset Cleanup, OS

Laptop Upgrade, End User Desk Location Moves.

Platforms/Hardware: G-Suite, JAMF, BigFix, Cisco WebEx, Jabber, Apple mobile devices, Mac hardware, Dell Hardware, Android, Active Directory, Heat Ticketing System (Ivanti).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.