Overview
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Skills
SERVICENOW
SERVICENOW DEVELOPER
HRSD
VIRTUAL AGENT
Job Details
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Job Title: Sr. ServiceNow HRSD Consultant (Virtual Agent)
Location: Remote
Job Description:
We are seeking a Senior ServiceNow HRSD Consultant with strong expertise in Virtual Agent implementation. The ideal candidate will have hands-on experience leading multiple end-to-end HRSD implementations, with a focus on automating employee interactions using Virtual Agent and related components (e.g., Topics, NLU, Conversations).
Key Requirements:
- 8+ years of ServiceNow experience, with at least 5+ years in HRSD
- Proven track record of multiple HRSD project implementations
- Deep knowledge of Virtual Agent Designer, NLU models, HR Case Management
- Experience integrating with platforms like Workday, Microsoft Teams, etc.
- Strong understanding of HR Service Delivery best practices
- Excellent communication and client-facing skills
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
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