Senior Desktop Support Engineer

  • Door County, WI
  • Posted 3 days ago | Updated 1 hour ago

Overview

On Site
$80000 - $95000 per annum
Full Time

Skills

Senior Desktop Support Engineer

Job Details



Job Title: Senior Desktop Support Engineer
Location: Scenic Northern Wisconsin
Salary Range: $80,000-$95,000 annually
Job Type: Full-time


Position Summary


We are seeking an experienced and highly skilled Senior Desktop Support Engineer to join our IT team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and is passionate about delivering excellent end-user support. You will serve as a key escalation point, lead technical initiatives, and mentor junior staff


Key Responsibilities



  • Provide Tier 2 and Tier 3 support for hardware, software, and networking issues.

  • Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.

  • Support Windows and macOS environments, including imaging and patch management.

  • Administer Active Directory, Office 365, and enterprise applications.

  • Manage onboarding/offboarding processes including account setup and equipment provisioning.

  • Lead or participate in IT projects such as hardware rollouts and system upgrades.

  • Create and maintain technical documentation and internal knowledge base articles.

  • Monitor system performance and proactively resolve issues.

  • Maintain asset inventory and ensure software licensing compliance.

  • Collaborate with infrastructure, network, and cybersecurity teams.

  • Mentor junior support staff and contribute to team development.

  • Uphold safety and compliance standards (ISO/OHSAS).


Required Qualifications



  • 5+ years of desktop support experience, including 2+ years in a senior or lead role.

  • Strong knowledge of Windows and macOS operating systems.

  • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

  • Familiarity with SCCM or InTune.

  • Excellent troubleshooting, communication, and interpersonal skills.

  • Ability to work independently and manage multiple priorities.

  • Strong documentation and process-building experience.

  • Bachelor's degree in Computer Science, IT, or related field preferred (or equivalent experience).



Preferred Skills



  • Experience supporting C-suite or executive-level users.

  • Familiarity with scripting languages (e.g., PowerShell).

  • Experience working in environments with ISO or OHSAS compliance standards.


Work Environment & Physical Demands



  • Primarily office-based in a climate-controlled setting.

  • Occasional lifting of up to 15 pounds.

  • May require occasional visits to non-climate-controlled areas.



Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

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About Beacon Hill