Computer Operator

Job Description

ECS is seeking a Computer Operator to work in our Memphis, TN office.

We are seeking to fill a Computer Operator position.
Responsibilities:

• Works independently at times in carrying out most assignments and needs guidance from supervisor.
• Monitor, research, analyze and report problems to programmer or developer.
• Create/edit/resolve Change Requests/Incidents using ServiceNow reporting tool.
• Perform application/hardware monitoring using enterprise level monitoring tools.
• Follow on-call instructions and notification procedures.
• Monitor batch scheduling processes using BMC Control-M scheduling software.
• Monitor/analyze mainframe processes using JCL and MVS commands.

Required Skills

• High School Diploma with some post-secondary education considered a plus.
• Ten+ years computer operation in lieu of post-secondary education
• JCL
• IBM Z/OS mainframe knowledge and MVS commands
• In depth knowledge of Bach job scheduling software (BMC Control-M a plus)
• Knowledge of Change/Help Desk tools (ServiceNow a plus)
• Application/hardware monitoring
• UNIX/Linux/Windows knowledge.
• High communication skills
• Must be able to effectively communicate in a positive professional manner, have experience in a leadership position, have the ability to accept direction, understand new concepts and handle multiple tasks effectively.
• Must be a self-motivated, well-rounded, organized, detail oriented individual with sound problem-solving skills and the ability to positively influence other employees.
• Must be able to maintain accurate records. Individual must be a team leader and be both safety and security conscious with a high reliability.
• Ability to process phone requests in a professional manner, including setup and facilitation of conference bridges.
• Troubleshoot problems and assist in problem resolution to maintain productivity levels.
• Familiarity with security best practices, data privacy regulations, and compliance requirements.
• Knowledge of Information Systems and Cloud Computing Security controls
• Willing to work nights, weekends, and holidays.
• Will be responsible for supporting the operation and maintenance of online computer systems.

Desired Skills

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.