Overview
On Site
Depends on Experience
Full Time
Skills
genesys
Genesys Cloud
Job Details
- 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.
- Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
- Configure and troubleshoot Genesys software and hardware components.
- Integrate Genesys with Third-party applications and Systems.
- Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
- Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
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