Service Support Analyst/Desktop Support-Onsite

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Service Support
Desktop support
Remote Support
BMC Remedy
Computer Hardware

Job Details

Role: Service Support Analyst/Desktop Support

Location: 2020 Yonkers Road, Raleigh

Onsite

Long term Contract

One desktop support candidates required for a short term staffing contract.

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users.

Skill

Required / Desired

Amount

of Experience

Respond to incoming telephone or email inquiries and request for assistance.

Required

2

Years

Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.

Required

2

Years

Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.

Required

1

Years

Records, update, and assign tickets within Remedy Ticket System.

Required

1

Years

Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups.

Required

1

Years

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Required

1

Years

Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.

Required

1

Years

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