In-Office Level 1 customer support and Office Manager

Overview

On Site
Depends on Experience
Full Time

Skills

Communication
Attention To Detail
Customer Relationship Management (CRM)
Customer Service
Help Desk
Health Care
Technical Support

Job Details

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services

Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.

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Client: Alert IT Solutions Inc

Title of Job: In-Office Level 1 customer support and Office Manager

Location: Downers Grove, IL 60516

Type: Onsite

 

About the Role

We are seeking a proactive and detail-oriented individual to join our team as a Level 1 Customer Support & Administrative Assistant. This dual role position will support the Perinatal Project by providing first-level customer service and technical assistance, while also contributing to general office operations. The ideal candidate will be based in our office and play a key role in ensuring smooth communication, issue resolution, and internal coordination during the rollout of our new CRM/help desk system.

 

Key Responsibilities

Customer Support

  • Serve as the first point of contact for customer inquiries via phone, email, or ticketing system.
  • Provide Level 1 technical support and escalate complex issues as needed.
  • Document and track issues using Redmine or vTiger CRM platforms.
  • Support the phased implementation of the new system, including during the dual-system transition period.

 

Office & Administrative Support

  • Assist with general office tasks such as document preparation, data entry, and internal communications.
  • Manage and manipulate documents using Microsoft Word, Excel, PDFs, and basic image editing tools.
  • Coordinate with internal teams to ensure timely support and information flow.
  • Maintain organized records and assist with reporting as needed.

 

Required Skills & Qualifications

  • Excellent written and verbal communication skills.
  • Strong command of the English language.
  • Proficiency in office automation tools (Microsoft Office Suite, PDF tools, basic image editing).
  • Ability to learn and adapt to new software platforms (training will be provided for CRM systems).
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.

 

Preferred Qualifications

  • Prior experience in customer support or administrative roles.
  • Familiarity with Redmine, vTiger, or other CRM/help desk platforms.
  • Experience in healthcare or government environments is a plus.
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