Overview
On Site
Full Time
Skills
SAN
IT infrastructure
Program management
Federal government
Technical Support
Network design
Microsoft Windows Server
Operating systems
Blade servers
Oracle Cloud
Security+
People management
Microsoft Windows
Infrastructure management
IT architecture
Problem solving
Customer service
Information Technology
Systems engineering
Security clearance
Pivotal
Database
Storage
Backup
FOCUS
Management
Unix
Linux
Computer hardware
Hypervisor
Microsoft Azure
Cloud computing
IaaS
Backup administration
Oracle
SQL
Microsoft
Red Hat Linux
Coaching
Mentorship
Metrics
Presentations
Data
Communication
Collaboration
Fluency
English
Writing
Policies
Analytical skill
SAP BASIS
Job Details
Job ID: 2401974
Location: WASHINGTON, DC, US
Date Posted: 2024-02-06
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is looking for an experienced IT Infrastructure Platform Manager to join our team supporting US government agency in the National Capital Region. The IT Infrastructure Platform Manager has a pivotal role being responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. With a focus on Tier II system support and a diverse range of critical systems, the IT Infrastructure Platform Manager is integral to maintaining a robust IT environment. The role collaborates closely with Tier I support, other infrastructure and application teams, and manages escalating complex challenges to their higher-level specialists when needed. The IT Infrastructure Platform Manager will manage Infrastructure supporting applications and systems within the customer's multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves. Specifically, this job will consist of the following:
Provide second-level support for Windows server and desktop operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
Provide second-level support for various Unix/Linux operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
Manage and maintain on-premises storage platform hardware and software.
Manage and maintain on-premises blade server infrastructure hardware and software.
Manage and maintain on-premises hypervisor server infrastructure software.
Manage and maintain Azure cloud IaaS and hypervisor software.
Manage on-premises and cloud backups and backup infrastructure.
Provide support for infrastructure projects as needed.
Manage and maintain Oracle and SQL databases on-premises and in Azure and Oracle cloud.
Manage and maintain middle-tier environment working with application teams.
Implement and manage Entra AD Connect for directory synchronization and integration purposes.
Qualifications
EDUCATION & EXPERIENCE:
Undergraduate degree with Twelve years of experience or Graduate degree with Ten years of experience in IT Infrastructure systems and Application
One or more current industry recognized certifications (Advanced Microsoft and RedHat, Security+).
REQUIRED SKILLS:
Demonstrated ability to manage skilled, highly productive teams.
Experience coaching, mentoring, and developing talent.
Managing by metrics, producing and presenting team progress against delivery requirements.
Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
Proficient in administering and supporting Windows Server, Windows Desktop, and Linux/Unix operating systems.
Experience with Infrastructure as a Service (IaaS) solutions, hypervisor technologies, and server infrastructure management.
Proficiency in administering and supporting SQL and Oracle databases.
Experience in administering and supporting Oracle Cloud services.
Expertise in implementing and managing backup solutions and knowledge of Storage Area Network (SAN) infrastructure.
Experience in implementing and managing secure file transfer solutions for sensitive data and overseeing the middle-tier of the organization's IT architecture.
Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills
Ability to work effectively independently as well as within a team environment.
Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
Ability to work in a fast-paced environment while maintaining outstanding customer service skills.
Must be flexible with work schedule during surge periods of support.
Ability to document processes as needed.
Proficiency in explaining complex policies and protocols in simple terms.
Stays updated on IT trends and security standards.
Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: WASHINGTON, DC, US
Date Posted: 2024-02-06
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is looking for an experienced IT Infrastructure Platform Manager to join our team supporting US government agency in the National Capital Region. The IT Infrastructure Platform Manager has a pivotal role being responsible for ensuring the seamless operation, security, and efficiency of the organization's server, desktop, database, storage, and backup IT infrastructure. With a focus on Tier II system support and a diverse range of critical systems, the IT Infrastructure Platform Manager is integral to maintaining a robust IT environment. The role collaborates closely with Tier I support, other infrastructure and application teams, and manages escalating complex challenges to their higher-level specialists when needed. The IT Infrastructure Platform Manager will manage Infrastructure supporting applications and systems within the customer's multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves. Specifically, this job will consist of the following:
Provide second-level support for Windows server and desktop operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
Provide second-level support for various Unix/Linux operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
Manage and maintain on-premises storage platform hardware and software.
Manage and maintain on-premises blade server infrastructure hardware and software.
Manage and maintain on-premises hypervisor server infrastructure software.
Manage and maintain Azure cloud IaaS and hypervisor software.
Manage on-premises and cloud backups and backup infrastructure.
Provide support for infrastructure projects as needed.
Manage and maintain Oracle and SQL databases on-premises and in Azure and Oracle cloud.
Manage and maintain middle-tier environment working with application teams.
Implement and manage Entra AD Connect for directory synchronization and integration purposes.
Qualifications
EDUCATION & EXPERIENCE:
Undergraduate degree with Twelve years of experience or Graduate degree with Ten years of experience in IT Infrastructure systems and Application
One or more current industry recognized certifications (Advanced Microsoft and RedHat, Security+).
REQUIRED SKILLS:
Demonstrated ability to manage skilled, highly productive teams.
Experience coaching, mentoring, and developing talent.
Managing by metrics, producing and presenting team progress against delivery requirements.
Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
Proficient in administering and supporting Windows Server, Windows Desktop, and Linux/Unix operating systems.
Experience with Infrastructure as a Service (IaaS) solutions, hypervisor technologies, and server infrastructure management.
Proficiency in administering and supporting SQL and Oracle databases.
Experience in administering and supporting Oracle Cloud services.
Expertise in implementing and managing backup solutions and knowledge of Storage Area Network (SAN) infrastructure.
Experience in implementing and managing secure file transfer solutions for sensitive data and overseeing the middle-tier of the organization's IT architecture.
Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills
Ability to work effectively independently as well as within a team environment.
Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
Ability to work in a fast-paced environment while maintaining outstanding customer service skills.
Must be flexible with work schedule during surge periods of support.
Ability to document processes as needed.
Proficiency in explaining complex policies and protocols in simple terms.
Stays updated on IT trends and security standards.
Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.