Overview
Remote
$70 - $80
Contract - W2
Contract - Independent
Contract - 14 Month(s)
10% Travel
Skills
azure
Job Details
Experience in designing, building, and managing high volume contact center
Required
10
Years
Microsoft s Dynamics Contact Center solution and Azure Communication Services
Highly desired
1
Years
Leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Required
1
Years
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Required
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Required
Strong understanding in ways to delegate PCI to other cloud hosted providers
Required
Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Required
Bachelor s degree in business management or information systems; equivalent combination of education and/or experience may be accepted
Required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.