Overview
On Site
Depends on Experience
Full Time
Skills
Research
Printer Support
Apache Flex
Recruiting
Tier 1
Tier 2
Customer Support
ROOT
Hardware Support
Network
Repair
Software Support
Preventive Maintenance
Leadership
Communication
Technical Writing
Knowledge Base
Documentation
Customer Service
Computer Hardware
Equipment Maintenance
Collaboration
Innovation
Military
Law
Job Details
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
POSITION SUMMARY: Provide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.
ESSENTIAL FUNCTIONS
JOB REQUIREMENTS
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
POSITION SUMMARY: Provide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.
ESSENTIAL FUNCTIONS
- Used to flex up staffing at Lancaster General's Support Desk.
- Offers Tier 1 and Tier 2 level customer support.
- Works off a ticket queue to assist customer in finding root cause - sometimes interfacing directly with the customer and technical teams.
- Performs hardware support for users, including developing specifications to user's requirements and organizational standards and installation to the network for approved hardware products.
- Performs technical diagnostics for approved hardware products to determine means of repair.
- Performs software support for users.
- Performs preventive maintenance on a regular schedule to assure all devices are functional and performing to specifications.
- Performs problem determination for approved software products to determine the means of intervention.
- Train users on proper operating procedures.
- Recognize trends and escalate them to leadership.
- Provides high quality customer service through courteous, prompt and accurate communication.
- Stays current with supporting documentation by regularly reviewing knowledge base and supporting documentation.
- Provides input and feedback on technical documentation for knowledge base and supporting documentation.
- Works on projects and other duties as assigned by the Customer Service Desk Manager/Supervisor.
- Keeps current on all technologies within the supported environment.
- Participates in other IT service groups and committees.
JOB REQUIREMENTS
- 3+ years personal computer hardware/software experience.
- 3+ years electronic diagnostic/experience with PC equipment repair
- Certification as an A+ PC specialist - or equivalent experience.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.