Overview
On Site
Full Time
Contract - Independent
Contract - W2
Contract - 6 month(s)
Skills
Remote Support
Mobile devices
Technical Support
Computer hardware
Incident management
Microsoft Operating Systems
Microsoft Office
Market analysis
Customer service
Finance
Repair
Data
Encryption
Reporting
Printers
Interfaces
Inventory
Laptop
Bloomberg
Telephony
Communication
Job Details
Position: Desktop Support Technician
Duration: 6 months (possibility of extension)
Location: Chicago, IL 60606, USA (Onsite fully)
This is an Onsite role
**This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.**
NOTES From Manager:
- 5 years Desktop Support Experience
- Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)
- Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices .
- Office 5 days onsite.
- Finance exp preferred
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include:
- Provide technical support for users of desktop hardware and software; users can be in remote locations
- Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
- Troubleshoot printers and copier interfaces
- Track and resolve incidents and requests in an incident management system
- Perform a variety of support activities including inventory and coordination with outside technology vendors
- Work overtime hours, weekend hours and on-call hours as required
Skills & experience required:
- Bachelor's degree preferred
- Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
- Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
- Proficiency in troubleshooting desktop computer issues, both hardware and software
- Experience with supporting mobile devices
In addition, the ideal candidate will be or have
- Excellent customer services skills
- Excellent communication skills
- Team player attitude