Help Desk analyst

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Customer Service
Laptop
help desk

Job Details

Title: Help Desk analyst

Location: Augusta, ME

Duration : 12 months

Client : State of ME

Job Description:

Provides technical assistance, support, and advice to end users for hardware, software, and systems.

Provides hands-on technical assistance to business and technical users.

Investigates and resolves computer software and hardware problems of users.

Serves as a contact for level 1 support.

Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

Determines whether the problem is caused by hardware, software, or the system.

Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with technical and non-technical co-workers to research problems and find solutions.

Ask the user with the problem to use the telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

Experienced with a variety of call-tracking software and systems.

Reads trade magazines and engages in independent study to maintain required skill set/skill level/experience and current industry knowledge.

Follow quality standards and display strong customer service skills.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills, both written and spoken.

Top 3 Skills:

Windows 10/11

Great communication skills

PC/laptop hardware familiarity

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.