Field Services Engineer

  • Jackson, MN
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$40,000 - $60,000
Contract - Independent
Contract - 3 Month(s)

Skills

CCTV
IP
IT Service Management
Microsoft Windows
Microsoft SCCM
Field Service
End-user Computing
Laptop
Mobile Devices

Job Details


Provide day-to-day support primarily in End-User Computing (EUC) and Deskside Support Services.

  • Deliver high-level support for desktops, laptops, and associated peripherals, including network troubleshooting and resolving OS, application, and patching issues.
  • Use tools like SCCM/Ivanti/Intune for deployments, installations, and updates.
  • Ensure up-to-date antivirus, Windows patches, and feature packs across all workstations.
  • Manage and troubleshoot conference room devices such as Polycom, Cisco, StarLeaf phones, monitors, cameras, and MS Teams-enabled rooms.
  • Collaborate with facilities teams for maintaining non-network devices like CCTV cameras and humidity sensors.
  • Provide troubleshooting support using remote tools (e.g., RDP, IDRACK, ILO, IP phones).
  • Resolve issues with printers, file restorations, and manage mobile devices, handhelds, docking stations, monitors, and accessories.
  • Effectively manage customer stakeholders and communicate solutions for technical challenges.
  • Maintain and track IT assets, manage the laptop lifecycle, and ensure accurate status updates in the ITSM platform.
  • Handle laptop stock imaging, allocation, deallocation, and reclamation processes.
  • Perform space reclamation, profile archiving, and ensure proper management of software installations and updates.
  • Follow ITIL best practices for incident, problem, and change management. Maintain a knowledge base and standard documentation for processes.
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