ServiceNow Solution Architect - Senior

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Skills

SERVICENOW
CMDB

Job Details

Job Summary
We are seeking a seasoned ServiceNow Architect to lead the design, transition, and optimization of ServiceNow instances, with a specialized focus on Hardware Asset Management Professional (HAM Pro). This role will drive architectural decisions, ensure seamless instance transitions, and implement HAM Pro best practices to support enterprise-wide IT Asset Management (ITAM) goals.
Key Responsibilities
  • Lead the architectural design and transition of ServiceNow instances across environments (e.g., Dev, Test, Prod).
  • Design and implement HAM Pro workflows, lifecycle processes, and reconciliation strategies.
  • Define and enforce CMDB data models and asset governance policies.
  • Collaborate with stakeholders to align technical solutions with business objectives.
  • Oversee data migration, instance cloning, and configuration integrity during transitions.
  • Integrate HAM Pro with third-party discovery tools and inventory systems.
  • Provide strategic guidance on hardware lifecycle management, procurement, and disposal.
  • Conduct performance tuning and optimization of ServiceNow instances post-transition.
  • Develop architectural documentation, Visio diagrams, and technical design specs.
Required Skills & Qualifications
  • 10+ years of experience as a ServiceNow Architect in enterprise environments.
  • Proven hands-on experience with ServiceNow HAM Pro and ITAM modules.
  • Strong understanding of instance transition methodologies, cloning, and upgrade cycles.
  • Expertise in CMDB design, asset reconciliation, and lifecycle workflows.
  • Familiarity with ITIL processes and enterprise IT governance.
  • Experience with third-party integrations (e.g., SCCM, JAMF, Tanium).
  • Excellent communication and stakeholder management skills.
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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