Overview
Skills
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Technical Support Analyst
Location: Warrenton, VA
Duration: 6 Months
Responsibilities:
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
- Basic experience with IT inventory control, ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Resolve network and infrastructure issues.
- Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
- Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Coach and manage daily duties of the contracted on-site engineer.
- Own reliable transportation. The agency will reimburse them for all travel expenses directly.
Minimum Qualifications:
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
Perform other duties as assigned.
Good understanding of Network and IT security.
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented.
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Possesses good organization and time management skills.
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Required Skills
3 Years Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
3 Years Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
3 Years knowledge with setup, configuration, and troubleshooting of mobile devices.
3 Years Basic experience with the setup and support for IT presentations utilizing equipment and software.
3 Years Basic experience with IT inventory control and reporting.
3 Years Basic experience with IT staff training via in person or electronic media.
3 Years Basic experience with analog and digital phone configuration and troubleshooting.
3 Years Working knowledge and experience with computer application installation, administration, and training.
3 Years Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
3 Years Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
3 Years Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
3 Years Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
3 Years Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.