Overview
Skills
Job Details
A global device company is seeking a UX Researcher to join its cross-functional Health Solutions Lab team, working with designers, engineers, product managers, and writers to develop innovative health and SaMD (Software as a Medical Device) applications. This role involves leading end-to-end research planning, executing, and analyzing studies such as interviews, usability testing, and contextual inquiry to deliver clear, actionable insights that inform product direction from concept through launch. The ideal candidate thrives in fast-paced, iterative environments and is skilled at reducing ambiguity through user-centered research.
This is a unique opportunity to contribute to cutting-edge smartphone and wearable experiences that help people take charge of their health. From the ECG Health Monitor app, now available in 57 countries, to remote-care programs like HeartWise, your work will impact millions of users worldwide. If you're passionate about digital health and motivated by cross-disciplinary collaboration, we d love to hear from you!
Role and Responsibilities:
- Meeting with key stakeholders (PM, Head of User Experience and Human Factors, Regulatory Affairs, Head of Engineering) to understand key milestones for product development.
- Working with recruiting vendors to recruit participants for a study (includes writing a screener, securing budget approval, and communicating with the recruiting vendor leading up to the study).
- Writing study plans that use appropriate methods to answer the key research questions and include key information for upcoming study.
- Independently moderating user-research studies.
- Quickly synthesizing research findings into insights that stakeholders (e.g., product, design, writing) can understand and act on.
- Preparing report presentations and communicating research findings to a broad team of stakeholders.
- Working with product, writing, design, and development teams to guide the development of products/prototypes to support further testing and prompt key decisions to be made.
- Collaborating with other team members to build applications for cutting-edge smartphone and wearable SaMD solutions, including collaborations.
- Helping provide documentation for SaMDs, which includes human factors validation plan, use related risks analysis, and tracking all recommendations made during the formative studies.
- Using research insights to help establish a roadmap for health strategy, with a forward-thinking vision of how our health products and services can best fit into user s lives.
- Leading, mentoring, and guiding other researchers on the team by providing constructive feedback and reviews on research reports and during collaboration sessions.
- Work with your Manager on research priorities.
Necessary Skills and Attributes:
- Self-motivated individual with the ability to thrive in a team-based or independent environment.
- Detail-oriented with strong organization skills.
- Ability to work in a fast-paced environment.
- Limited supervision and the exercise of discretion.
- Fluency in best practices for user experience and user research.
- Ability to communicate research findings in a clear way to different audiences using excellent written, verbal, and presentation skills.
- Entrepreneurial spirit that is flexible, can think creatively, and enjoys working collaboratively to find solutions in either ambiguous situations or within constraints.
- Ability to run a study and provide actionable recommendations quickly.
- Results-driven.
Required Experience and Education:
- 5-7 years (7+ years preferred) of UX Research/Human Factors experience.
- Minimum of Bachelors degree.
- Educational background in research-related domains, Human-Computer Interaction, Human Factors, Anthropology or comparable industry research experience or equivalent combination of education, training, and experience.
- Experience leading several research studies from end to end and throughout the development life cycle.
- Experience using a variety of research methodologies (e.g., usability testing, observation, in-depth interviews, surveys, etc.)
- Experience working closely with design and product functions.
Preferred Experience:
- Experience conducting user research on consumer health products and developing products in the health, wellness, and/or medical space.
- Experience with products that seek to motivate users to make healthy behavior changes.
- Experience using measures to evaluate success of iterative design approach.
- Experience mentoring and leading researchers.
- Experience conducting research on consumer devices such as smartphones, smartwatches, and other wearables.
- Experience running prototype software on mobile devices and remotely via video conference.
- Experience with a variety of methodologies, usability, in-depth interview, observation, contextual inquiry, etc.