Desktop Support Analyst

Overview

Hybrid
$60,000 - $100,000
Full Time

Skills

Windows
Citrix
Office 365
Teams

Job Details

A Fairfield County based hedge fund is seeking a Support Analyst to join its End-User Support team. This role is best suited for a junior (less than five years of experience) proactive individual who thrives in a fast-paced financial services environment and is committed to delivering exceptional end-user support. The ideal candidate will combine strong technical expertise with excellent communication skills to provide white-glove service to executives and staff.

Responsibilities

  • Provide top-tier end-user support, troubleshooting, and technical assistance across a range of technologies.

  • Support, monitor, and document virtual, physical, and mobile endpoint environments as well as remote connectivity.

  • Triage, escalate, and resolve issues with technical teams and vendors.

  • Participate in technology projects, identifying areas for process and service improvements.

  • Provide on-call support as part of a rotating schedule.

Qualifications

  • 2 5 years of experience delivering exceptional IT support and customer service.

  • Strong written and verbal communication skills; ability to adapt communication for executives, technical staff, and non-technical staff.

  • Hands-on experience with ticketing systems (FreshService, ServiceNow, JIRA, or similar).

  • Bachelor s degree in Computer Science, Systems Engineering, or related technical field.

  • Strong troubleshooting skills with Citrix, Windows 10/11, Office 365, Teams, and Zoom.

  • Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMware, Hyper-V).

  • Microsoft 365 and Azure administration experience.

  • Familiarity with AD, DHCP, DNS, Group Policy, and Windows directory permissions.

  • Basic networking knowledge (VPNs, firewalls, network topologies).

  • Self-motivated, quick learner with strong time management and attention to detail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.