Overview
Skills
Job Details
Title: IT Support Specialist
Duration: Direct-hire
Location: Onsite, Cedar Rapids, Iowa
Salary Range: $60,000 - $75,000(depending on experience)
Summary
We are seeking a motivated and technically skilled IT Support Specialist to join a growing organization and take ownership of IT operations for the Cedar Rapids region. This individual will play a dual role-providing hands-on technical support to local users while also leading regional initiatives, building out support capabilities, and ensuring smooth technology operations across multiple locations. The ideal candidate thrives in a collaborative environment, enjoys troubleshooting and problem-solving, and is eager to take on leadership responsibilities as the organization continues to expand.
Responsibilities
Serve as the primary point of contact for IT support within the Cedar Rapids region.
Install, configure, and maintain hardware, software, and business applications.
Oversee deployment and setup of workstations, monitors, printers, and related peripherals.
Manage and update hardware inventories in alignment with asset management standards.
Respond to IT service requests via phone, email, or in person, ensuring timely resolution.
Troubleshoot and resolve hardware, software, and network-related issues.
Support and maintain printers, copiers, and other multifunction devices.
Train employees on IT systems and promote best practices for efficient technology use.
Provide guidance and mentorship to junior IT staff as the regional team expands.
Coordinate regional technology initiatives and collaborate with cross-functional departments.
Assist in the maintenance and management of company phone and mobile systems.
Document IT processes, system configurations, and troubleshooting procedures.
Travel occasionally to support nearby offices or project sites as needed.
Skills
3+ years of IT support experience in a corporate or field-based environment.
Strong troubleshooting abilities across hardware, software, and networking.
Experience with Microsoft 365, Active Directory, and Windows operating systems.
Familiarity with asset management, phone systems, and mobile device administration.
Excellent communication, leadership, and customer service skills.
Proven ability to manage multiple priorities and lead regional support initiatives.
Associate's or Bachelor's degree in Information Technology or related field preferred.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.