Zendesk Developer

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Zendesk Admin
Zendesk Developer
Regulatory Compliance
Middleware

Job Details

We are looking for an experienced and innovative Zendesk Developer to design, customize, and optimize our Zendesk platform. The ideal candidate will possess deep technical expertise in Zendesk administration, API integration, and workflow automation. You will collaborate with cross-functional teams to enhance customer support efficiency, improve agent experience, and align the Zendesk platform with organizational objectives. 

Key Responsibilities: 

  • Design, configure, and maintain the Zendesk platform, including Support, Guide, Chat, Talk, and Explore modules. 

  • Develop and implement custom workflows, triggers, automations, and macros to streamline support processes. 

  • Integrate Zendesk with other enterprise systems using APIs, webhooks, and middleware tools (e.g., Workato, Zapier, Mulesoft). 

  • Create and maintain custom Zendesk apps and scripts using JavaScript, HTML, and CSS. 

  • Collaborate with IT, operations, and customer service teams to align platform capabilities with business needs. 

  • Maintain data integrity, perform system audits, and implement best practices for security and compliance. 

  • Build and optimize dashboards and reports in Zendesk Explore to provide actionable insights into customer service performance. 

  • Document system configurations, workflows, and integration processes for knowledge sharing and governance. 

  • Train agents and administrators on Zendesk functionality and best practices. 

  • Stay up to date with new Zendesk features, releases, and industry trends to recommend improvements. 

  • Qualifications: 

  • Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 

  • Experience: 3–5 years of hands-on experience as a Zendesk Developer, Administrator, or Technical Consultant. 

  • Strong proficiency in Zendesk administration and configuration across multiple modules. 

  • Experience with Zendesk API integration, custom apps, and webhooks. 

  • Proficiency in front-end development languages (JavaScript, HTML, CSS). 

  • Knowledge of data analytics and dashboard creation using Zendesk Explore or BI tools. 

  • Experience with middleware or integration platforms (e.g., Workato, Zapier, Mulesoft). 

  • Familiarity with ticketing systems, CRM platforms, and ITSM workflows. 

  • Understanding of authentication, SSO, and user management best practices. 

Soft Skills: 

  • Excellent problem-solving and analytical skills. 

  • Strong communication and collaboration abilities across technical and non-technical teams. 

  • Detail-oriented with a focus on system stability, scalability, and user experience. 

  • Ability to manage multiple priorities and deliver results in a fast-paced environment. 

Preferred Qualifications: 

  • Zendesk Certified Admin or Developer certification. 

  • Experience with Agile development methodologies. 

  • Knowledge of RESTful API design principles. 

  • Experience with Git or other version control tools. 

  • Exposure to customer experience (CX) optimization and automation frameworks. 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About E-Strategy International Inc.