Director - CRM Solutions (Life Sciences)

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

• Partner with pharmaceutical, life sciences, and healthcare companies to enable comprehensive CRM platform transformations
• Collaborate with commercial leadership to develop data-driven sales strategies, enhance productivity metrics, and drive tool adoption across sales organizations
• Lead global CRM transformation programs and initiatives for pharmaceutical partners
• Drive business development activities, including SOW preparation, proposal development, and executive-level client presentations

• Design and implement end-to-end omnichannel CRM platforms with seamless integration across the commercial ecosystem
• Architect system integrations connecting CRM platforms with complementary commercial applications
• Ensure compliance with pharmaceutical regulations, including HIPAA, GxP, and other industry standards
• Manage complex data integrations involving third-party pharmaceutical datasets

• Support operational teams in executing sales campaigns, speaker programs, national sales meetings, and comprehensive reporting initiatives
• Collaborate with analytics teams to implement advanced segmentation, call planning optimization, roster management, territory design, and field reporting capabilities
• Oversee data management strategies with a focus on master data governance and stewardship practices
• Develop sophisticated reporting frameworks using SQL, Tableau, and other analytics platforms

• Mentor and guide the career development of team members and colleagues
• Foster knowledge sharing and best practices across CRM implementation teams

• Bachelor's degree in Computer Science, Information Systems, or related technical field
• Minimum 15 years of progressive experience in consulting or industry roles within the pharmaceutical, life sciences, and healthcare sectors
• Minimum 8 years of hands-on experience in Veeva CRM and Salesforce CRM solution design, implementation, and optimization

• Data Management: Minimum 8 years of comprehensive data management experience
• Master Data Management: Minimum 8 years in master data management and data stewardship practices
• Analytics & Reporting: Advanced proficiency in SQL, Tableau, and data visualization tools
• Development Skills: Strong programming capabilities in Apex, Salesforce Flow, JavaScript, and HTML
• System Integration: Proven experience integrating CRM platforms with enterprise commercial applications
• Third-Party Data: Experience with pharmaceutical data loading, validation, and reporting processes

• Salesforce Administrator Certification (required)
• Exceptional client-facing communication skills (written and verbal)
• Strong project management and stakeholder management capabilities

• Patient CRM Platforms: Implementation and Optimization Experience
• Advanced Analytics: Machine learning, predictive modeling, and AI-driven insights
• Digital Marketing Solutions: Salesforce Marketing Cloud, Veeva Approved Email implementations
• Content Management: Veeva Vault knowledge and implementation experience

• Advanced Salesforce certifications (Platform Developer, Sales Cloud Consultant, etc.)
• Veeva certifications
• Project management certifications (PMP, Agile, etc.)