Department Specialist - Onsite

Title: Department Specialist - Onsite

Mandatory skills:

Hardware Operations, back-office customer operation, order management, lease booking,
JD Edwards, Therefore, LeasePak, JDE 9.2, JDE 8.12,
Excel, Excel workbooks, document imaging,
billing function, lease re-bills, manual billings, hardware payment dispute resolution, lease billings,
customer facing warehouse, customer purchase order, customer operation functions,
facilitate shipping process, order management, medical equipment

Description:

Department Specialist

Summary:
This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the back-office customer operation functions associated with the order management and lease booking of medical equipment.

Job Responsibilities:
Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases
Perform cycle billing function to advance order processing in JDE 8.12
Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required
Prepare monthly lease re-bills and manual billings when required
Work closely with warehouse personnel to facilitate shipping process, including mode of transport.
Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation
Assist with hardware payment dispute resolution (purchases and lease billings)
Update and maintain data in designated Excel workbooks and tracking files
Prepare all transaction documentation in advance of document imaging

Job Requirements:
Ability to organize workload and prioritize tasks
Attention to detail with a high level of accuracy and ability to self-check
Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
Effective written and verbal communication skills
Working systems knowledge of JD Edwards, Therefore, LeasePak
Working knowledge of Excel
Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

Qualifications:
2 5 years customer operations experience
Experience in lease back-office operations (preferred)
Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

Notes:
Shift - 1

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008