Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
CTERA
File service
AWS
ec2
edge devices
Job Details
Key Responsibilities:
AWS Cloud Support:
- Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances.
- Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution.
- Conduct regular maintenance, upgrades, backups, and patching of the application and database.
- Perform AWS resource optimization and security hardening as required.
CTERA Edge Device Support:
- Provide operational support for CTERA edge devices deployed in multiple on-premises environments.
- Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage.
- Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed.
- Support onboarding and configuration of new edge devices for end users.
Connectivity & Network Support:
- Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS.
- Troubleshoot network issues affecting file access and synchronization.
- Collaborate with network teams to resolve latency, throughput, or configuration challenges.
End User Support:
- Act as point of contact for end users and IT teams for queries or problems related to remote file access.
- Provide resolution to tickets involving both cloud and edge device services.
- Document common issues and resolutions, maintaining updated runbooks and user guides.
Monitoring, Reporting, & Documentation:
- Implement monitoring for cloud resources, application metrics, and edge device status.
- Generate reports on service performance, file access metrics, incident response, and usage.
- Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history.
Required Qualifications:
- Bachelor s degree in computer science, Information Technology, or a related field.
- Certification in AWS Cloud, such as AWS Certified Solutions Architect Associate, AWS Certified SysOps Administrator Associate, AWS Certified Developer Associate
- 4+ years hands-on experience with AWS services including AWS EC2, EBS, and S3.
- Solid understanding of CTERA Enterprise File Services (Cloud and Edge devices).
- Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures.
- Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS).
- Strong problem-solving skills and customer-oriented attitude.
- Experience with monitoring tools, ticketing systems, and documentation best practices.
Preferred:
- AWS Certified Solutions Architect or SysOps certification.
- Knowledge of database administration in cloud environments.
- Experience with enterprise storage platforms and file services.
- Prior experience supporting distributed teams or multi-site infrastructure
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